Guide users through refund and return decisions for ecommerce orders, including reasons, evidence preparation, and platform-specific strategy. Use when the u...

SKILL.md

---
name: refund-assistant
description: Guide users through refund and return decisions for ecommerce orders, including reasons, evidence preparation, and platform-specific strategy. Use when the user asks to 退货、退款、换货、写退货理由、准备申诉证据 or judge whether a return is likely to succeed.
---

# Refund Assistant - 退换货助手

智能退换货策略生成和流程指导。

## 功能

- 📋 平台规则查询（淘宝/京东/拼多多）
- 🎯 最优退货理由推荐
- 📸 证据准备清单
- 💰 运费/补偿计算
- 📝 退货申请文案生成

## 使用

```
退货策略 订单号
这个商品有质量问题怎么退
淘宝超过 7 天还能退吗
```

Refund Assistant

SKILL.md

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