Auto Body Collision Repair Kit

SKILL.md

# Auto Body & Collision Repair Marketing Kit

**Version:** 1.0  
**Category:** Local Business Marketing / Auto Services  
**Compliance Region:** Nevada (Clark County) + Federal  
**Skill ID:** auto-body-collision-repair-kit

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## What This Skill Does

Generates legally-compliant, conversion-optimized marketing content for auto body shops, collision repair centers, and paintless dent repair (PDR) operators. Every output enforces 7 compliance gates that block the most common — and most costly — violations in collision repair marketing: EPA paint VOC claims, fabricated I-CAR/OEM certifications, OEM vs. aftermarket parts misrepresentation, and insurance estimate accuracy.

Zero competing marketing tools enforce any of these gates.

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## The Problem

Auto body marketing is built on claims that range from unsubstantiated to outright federal violations. "Eco-friendly paint" without EPA NESHAP compliance documentation. "I-CAR certified technicians" when certification expired two years ago. "100% OEM parts" on a car repaired with LKQ salvage components. "We handle everything with your insurance" when the shop is on a DRP network with negotiated rates that may not cover your actual damage.

Every AI marketing tool generates these violations. This skill blocks them and replaces them with accurate, legally-defensible claims that win the high-value customer — the one who Googles their options before handing over a $6,000 repair.

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## 7 Compliance Gates

### Gate 1 — EPA NESHAP Subpart HHHHHH Paint & VOC Claims Gate [ANCHOR MOAT]
Under 40 CFR Part 63 Subpart HHHHHH (Area Source: Auto Body Refinishing), the EPA regulates volatile organic compound (VOC) and hazardous air pollutant (HAP) emissions from automotive refinishing operations. Any shop making environmental or coating quality claims must comply with:

- **Compliant coating requirements:** Topcoats ≤3.5 lb VOC/gal (water-borne or compliant solvent-borne); primers ≤4.8 lb VOC/gal; single-stage ≤4.0 lb VOC/gal
- **Application equipment:** HVLP spray guns (transfer efficiency ≥65%) or electrostatic systems required; conventional air atomization guns prohibited for topcoat application
- **Work practice standards:** Enclosed spray booth with LEV (local exhaust ventilation), HEPA filtration, or equivalent; solvent wipe-downs limited; gun cleaning solvent recovery required
- **Recordkeeping:** HAPs-compliant coating compliance must be documented; EPA inspection authority; violations = up to $70,117/day per violation

**Blocked claims:**
- "Eco-friendly paint" / "environmentally friendly coatings" — without HAPs-compliant coating documentation + HVLP application records
- "Green auto body shop" — FTC Green Guides require substantiation; EPA NESHAP compliance ≠ "green" without additional verified credentials
- "Waterborne paint technology" — only allowed if shop actually uses compliant waterborne coatings with documented VOC levels ≤3.5 lb/gal
- "Our paint process is better for the environment" — requires specific comparative data; unsubstantiated environmental superiority claim
- "Zero emissions paint booth" — no automotive refinishing operation produces zero HAP emissions; factually false

**Required disclosures when making coating quality claims:**
- Specific coating brand + product line + documented VOC level
- HVLP gun documentation (transfer efficiency rating)
- Spray booth LEV compliance (EPA-compliant enclosure or equivalent)

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### Gate 2 — I-CAR Gold Class & ASE B-Series Certification Gate
I-CAR (Inter-Industry Conference on Auto Collision Repair) Gold Class designation is the industry's primary collision repair quality credential. It requires:
- All estimators and technicians to complete role-specific I-CAR training annually
- Minimum of 3 trained staff including at least one each in: structural, non-structural, mechanical/electrical, and refinishing roles
- Annual renewal — Gold Class lapses if training requirements are not met

ASE (ASE National Institute for Automotive Service Excellence) B-series certifications for collision repair:
- B2: Painting & Refinishing
- B3: Non-Structural Analysis & Damage Repair
- B4: Structural Analysis & Damage Repair
- B5: Mechanical & Electrical Components
- B6: Damage Analysis, Estimating & Glass

OEM Certification Programs (separate from I-CAR):
- Tesla Approved Body Shop, BMW Certified Collision Center, Mercedes-Benz Certified Collision, Ford Certified Collision Network, Rivian Certified — each has independent requirements including OEM-specific tooling, training, and periodic audits

**Blocked claims:**
- "I-CAR certified shop" — I-CAR Gold Class, not "certified"; must confirm current Gold Class status at collision.org/goldclass
- "I-CAR trained technicians" — valid only if staff hold current I-CAR training records; annual renewal required
- "ASE certified collision repair" — each technician must hold current ASE B-series certification(s); "shop certification" does not exist at ASE
- "Tesla / BMW / Mercedes certified" — requires enrollment and current standing in OEM's specific certification program; self-designation is false advertising
- "OEM-trained" — requires documented OEM training completion; vague claim without specifics
- "Factory-certified collision repair" — blocked unless specific OEM program named with verifiable enrollment

**Required practice:**
- List specific certifications with certificate numbers and expiration dates in any marketing referencing certifications
- Verify current Gold Class status before publishing (free lookup at collision.org/goldclass)

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### Gate 3 — OEM vs. Aftermarket / LKQ Parts Disclosure Gate
Nevada NRS 487.685–487.700 and the Nevada Division of Insurance regulations require that repair estimates disclose part type. More broadly, insurance policy terms typically specify OEM or "like kind and quality" (LKQ) parts standards, and consumer protection law prohibits misrepresentation of parts used.

Industry part categories:
- **OEM (Original Equipment Manufacturer)** — made by or for the vehicle manufacturer; carries OEM warranty
- **OEM-equivalent / OEE** — licensed copies of OEM parts (not identical; warranty may differ)
- **Aftermarket / non-OEM** — made by independent manufacturers; quality varies widely; no OEM warranty
- **LKQ / Salvage** — used parts from totaled vehicles; condition cannot be certified as new
- **Remanufactured** — rebuilt to OEM specifications; APRA standard

**Blocked claims:**
- "100% OEM parts" — blocked if any aftermarket, LKQ, or salvage parts are used on any repair without specific disclosure
- "We only use genuine parts" — "genuine" implies OEM; blocked if aftermarket parts used
- "Like-new parts on every repair" — LKQ/salvage parts cannot be described as "like-new"
- "Your car will be exactly like before the accident" — unsubstantiated; dependent on part source, paint match, structural alignment tolerances

**Required disclosures:**
- Part type must be disclosed on the written estimate (Nevada consumer protection requirement)
- If insurer specifies LKQ/aftermarket parts, customer must be informed of their right to request OEM parts (may require additional out-of-pocket payment)
- "We will always recommend OEM parts and notify you if LKQ parts are required by your insurer" — accurate and defensible

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### Gate 4 — Insurance / DRP Network Disclosure Gate
Many collision shops participate in Direct Repair Programs (DRP) — preferred vendor networks maintained by insurance carriers (State Farm Select Service, USAA, Progressive Direct Repair, Allstate Good Hands Repair, etc.). DRP participation involves:
- Negotiated labor rates (typically below prevailing market rate)
- Parts sourcing requirements (often LKQ/aftermarket preference)
- Cycle time requirements (pressure to minimize rental car days)
- Insurance company audits of estimate accuracy

**Blocked claims:**
- "We work with all insurance companies" — technically true but omits DRP rate constraints; misleading if consumer assumes full rate recovery
- "We'll take care of everything with your insurance" — implies the shop advocates for the customer; DRP shops are contractually aligned with the insurer
- "We fight for you with your insurance company" — DRP shops cannot adversarially negotiate against their DRP partner; non-DRP shops can (but cannot offer legal representation)
- "We guarantee your insurer pays the full amount" — no shop can guarantee an insurance outcome
- "We handle all insurer negotiations" — "negotiate" requires attorney's license in Nevada; shops can document supplements but cannot legally practice insurance law

**Allowed (accurate) alternatives:**
- "We are an [Insurer Name] Direct Repair Network shop — we work within their approved rates and parts standards"
- "As an independent shop (not on any insurer's DRP), we work exclusively for you and will document all supplemental damage"
- "We submit supplements for hidden damage discovered during repair; your insurer makes the final payment decision"

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### Gate 5 — "Lifetime Warranty" Accuracy Gate
"Lifetime warranty on all collision repairs" is the most common closing claim in auto body marketing. It requires specific, disclosed terms under Nevada consumer protection law (NRS Chapter 598) and FTC warranty rules (Magnuson-Moss Warranty Act, 15 USC 2301).

A legally defensible lifetime warranty must specify:
- **What is covered:** Paint (delamination, peeling, color mismatch), structural repair (misalignment, corrosion at repair point), or both
- **What is excluded:** Subsequent collisions, hail damage, improper washing, paint protection film damage, normal wear, rock chips
- **Transferability:** Does warranty transfer to new vehicle owner? Most paint warranties from BASF/PPG/Axalta refinish systems are transferable; shop warranty may not be
- **Remedy:** Re-paint only, full repair, or refund (and under what conditions)
- **Duration test:** "Lifetime" must mean the lifetime of the vehicle — not the lifetime of the shop or the customer's ownership

**Blocked claims:**
- "Lifetime warranty" without written terms
- "We guarantee our work for life" — without specifying what "our work" covers and what voids it
- "Our paint will never fade or peel" — absolute performance claim; not defensible under any paint system warranty
- "Manufacturer's warranty on all parts" — if LKQ/salvage parts used; those parts carry no manufacturer warranty

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### Gate 6 — Betterment / Depreciation Accuracy Gate
Nevada insurance regulations and FMCSA tariff analogy govern how collision shops must communicate insurer deductions. "Betterment" (depreciation deduction applied when new parts replace worn components) is a legitimate insurer practice that shops frequently misrepresent in marketing.

**Blocked claims:**
- "We make sure you never pay betterment" — shops cannot override insurer betterment calculations without litigation/appraisal process
- "Your insurance covers 100% of the repair" — varies by policy; not shop's promise to make
- "We get you full replacement value" — only true for agreed-value or OEM-spec policies; misleads customers with ACV policies
- "No out-of-pocket costs except your deductible" — betterment, non-covered items, and LKQ upgrade costs are common additional out-of-pocket expenses

**Allowed (accurate) alternatives:**
- "We document all damage with photos and itemized supplements — your insurer makes the final payment determination"
- "We will notify you in writing of any betterment deductions applied by your insurer before proceeding with repair"
- "Your out-of-pocket costs include your deductible plus any betterment or non-covered items — we provide a full written estimate before any work begins"

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### Gate 7 — FTC 2023 / Nevada NRS 598 Superlative & Review Claims Gate
The FTC's 2023 updated Guides Concerning Use of Endorsements and Testimonials apply directly to auto body shops. Nevada NRS Chapter 598 (Deceptive Trade Practices Act) mirrors and in some cases exceeds FTC requirements.

**Blocked claims:**
- "Las Vegas's #1 Auto Body Shop" — requires a disclosed, verified, third-party measurement standard (e.g., "by [source] based on [metric] in [year]")
- "Best collision repair in Henderson" — superlative requires substantiation; unsubstantiated = deceptive trade practice under NRS 598.0923
- "Award-winning body shop" — must disclose: award name, awarding organization, year awarded, and what was evaluated
- "5-star rated" without current verified rating from named platform — Google/Yelp rating is acceptable with platform named
- Review incentives: offering discounts, free services, or gifts for reviews without disclosed material connection = FTC 2023 violation
- "Thousands of satisfied customers" — requires verifiable basis; "customers" count must be documentable

**Required practices:**
- All review solicitations: no incentive without FTC-required disclosure
- "Based on [platform] reviews as of [date]" when citing star ratings in ads
- Award claims: award name + issuer + year + criteria in same ad (not just landing page)
- Testimonials: if staff, vendor, or compensated reviewer — must disclose material connection

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## Prompts Included

| # | File | What It Generates |
|---|------|-------------------|
| 01 | `prompts/01-seasonal-campaigns.md` | 3 seasonal campaigns: summer hail season, back-to-school safe-car check, holiday road-trip prep; all 7 gates enforced |
| 02 | `prompts/02-service-pages-schema.md` | 6 service pages: collision repair, paintless dent repair, auto painting, frame & structural, ADAS calibration, fleet repair; JSON-LD LocalBusiness + Service schema |
| 03 | `prompts/03-reputation-referral.md` | 20 FTC-compliant review requests; 15 GBP response templates; 6 referral outreach letters (dealerships, rental agencies, fleet managers, insurance adjusters) |
| 04 | `prompts/04-digital-ads-local-seo.md` | Google LSA checklist; RSA ad groups; Facebook/Instagram ads; 30-day GBP calendar; 30 keyword clusters; B2B cold outreach sequences |

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## Buyer Personas

1. **Independent Shop Owner (5-15 employees)** — owner-operator; does own estimating; not on DRP; wants to differentiate from DRP shops on quality and customer advocacy
2. **Multi-Bay DRP Franchise Operator** — aligned with 2-4 insurer networks; needs compliant "we work with all insurers" language that doesn't misrepresent DRP limitations
3. **High-End / Exotic Vehicle Specialist** — Porsche, Ferrari, Tesla, Rivian; OEM certification is the core credential; every claim must be defensible to sophisticated customers who research
4. **PDR-Only Operator** — hail damage specialist; high volume, seasonal business; needs hail season campaigns that don't overstate PDR limits (structural damage, paint damage = body shop required)
5. **Fleet Collision Manager** — B2B; manages 50-500 vehicle fleet; needs commercial account outreach and SLA-driven copy focused on cycle time, rental cost reduction, and OEM documentation

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## Pricing

- **Free:** Prompt 01 — one seasonal campaign
- **$29 one-time:** All 4 prompts
- **$97 DFY:** Max runs all 4 prompts, delivers formatted PDF kit for one business
- **$99 bundle:** Trades Bundle v2 (50+ skills)

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## What Makes This Different

**The EPA NESHAP HHHHHH gate is the anchor moat.** "Eco-friendly paint" and "waterborne paint technology" appear in 40%+ of Las Vegas auto body ads. EPA NESHAP Subpart HHHHHH is a federal CAA Area Source Rule with penalties up to $70,117/day — and virtually no competing marketing tool knows it exists. Every shop making environmental coating claims without HVLP documentation, VOC-compliant coating records, and spray booth LEV compliance is running a federal violation in their ads. This skill is the first AI tool to catch and correct it.

**The I-CAR Gold Class gate converts on trust.** High-value customers — the ones with late-model, financed, or leased vehicles — research repair shops before handing over the keys. "I-CAR certified" vs. "I-CAR Gold Class" is a meaningful distinction: Gold Class requires annual renewal, role coverage, and active staff training. This skill teaches shops to use the specific, verifiable credential — and gives buyers a way to check it at collision.org/goldclass. That verification path converts skeptical customers.

**The DRP disclosure gate is the most actionable moat for independent shops.** Independent non-DRP shops can legally position themselves as customer advocates against insurer cost-cutting. DRP shops cannot. This skill gives each shop type the accurate, defensible copy that fits their actual position — and blocks the "we fight for you" language that DRP shops legally cannot use.