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Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like…
Customer Billing Ops Use this skill for real customer operations, not generic payment API design. The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send? When to Use Customer says billing is broken, they want a refund, or they cannot cancel Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion Creating or validating a billing portal flow Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods Preferred Tool Surface Use connected billing tools such as Stripe first Use email, GitHub, or issue trackers only as supporting evidence Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls
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