build-zoom-phone-integration

SKILL.md

/build-zoom-phone-integration

Background reference for Zoom Phone integrations across API, webhook, Smart Embed, and URI-launch workflows.

Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.

Official docs:

https://developers.zoom.us/docs/phone/

CRM sample reference: https://github.com/zoom/CRM-Sample

Routing Guardrail

If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md).

If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md).

If the user needs click-to-dial/SMS launch from external UI, use URI schemes (zoomphonecall://, zoomphonesms://).

If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.

Quick Links