Zendesk

SKILL.md

---
name: zendesk-support
description: Search users and tickets, review macros, and manage support workflows in Zendesk — powered by ClawLink.
---

# Zendesk via ClawLink

Work with Zendesk from chat — search users and tickets, review macros, and manage support workflows.

Powered by [ClawLink](https://claw-link.dev), an integration hub for OpenClaw that handles hosted connection flows and credentials so you don't need to configure Zendesk API access yourself.

## Quick start

1. Install the verified ClawLink plugin: `openclaw plugins install clawhub:clawlink-plugin`
2. Start a fresh OpenClaw chat if the plugin was just installed and ClawLink tools are not visible yet
3. If ClawLink is not configured, call `clawlink_begin_pairing`
4. Tell the user to open the returned pairing URL, sign in to ClawLink if needed, and approve the device
5. After the user confirms approval, call `clawlink_get_pairing_status`
6. Tell the user to connect Zendesk at [claw-link.dev/dashboard?add=zendesk](https://claw-link.dev/dashboard?add=zendesk)
7. When the user confirms Zendesk is connected, call `clawlink_list_integrations` and then `clawlink_list_tools` with the `zendesk` integration slug

## Setup details

### Installing the plugin

If the ClawLink plugin is not installed yet, tell the user to run:

```
openclaw plugins install clawhub:clawlink-plugin
```

If the current chat started before the plugin was installed and ClawLink tools are still unavailable, tell the user to start a fresh chat so OpenClaw reloads the plugin tool catalog.

### Pairing ClawLink

If ClawLink reports that the plugin is not configured, the plugin has not been paired with the user's ClawLink account yet.

1. Call `clawlink_begin_pairing`.
2. Tell the user to open the returned pairing URL in their browser.
3. The user signs in to ClawLink if needed and approves the OpenClaw device.
4. After the user confirms approval, call `clawlink_get_pairing_status` to finish local setup.

The resulting device credential is stored locally in OpenClaw's plugin config and is only sent to `claw-link.dev`. The user should not paste raw credentials into chat.

### Connecting Zendesk

Tell the user to open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk there. The page opens the add-connection panel filtered to Zendesk. ClawLink's hosted page runs the hosted OAuth flow — the user clicks through the Zendesk login and authorization screen. When they confirm it is done, call `clawlink_list_integrations` to verify, then call `clawlink_list_tools` with integration `zendesk`.

## Using Zendesk tools

ClawLink provides tools dynamically based on what the user has connected. You do not need to know tool names or schemas in advance.

### Discovery

1. Call `clawlink_list_integrations` to confirm Zendesk is connected.
2. Call `clawlink_list_tools` with integration `zendesk`.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call `clawlink_search_tools` with a short query and integration `zendesk`.
5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.

### Execution

1. Call `clawlink_describe_tool` before using an unfamiliar tool, before any write, or when the request is ambiguous.
2. Use the returned schema, `whenToUse`, `askBefore`, `safeDefaults`, `examples`, and `followups`.
3. Prefer read, list, search, and get operations before writes.
4. For writes or anything marked as requiring confirmation, call `clawlink_preview_tool` first, then confirm with the user.
5. Execute with `clawlink_call_tool`.
6. If it fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

## What you can do

Typical Zendesk tasks (actual availability depends on the user's connected account, permissions, scopes, and current ClawLink tool catalog):

- Search and inspect tickets, users, and support context
- Preview macro effects before applying changes
- Coordinate ticket and support workflows
- Review ticket state before writes
- Confirm customer-facing or destructive changes before execution
- Use live discovery for the current Zendesk tool catalog

## Rules

- Always use ClawLink tools for Zendesk. Do not ask the user for separate Zendesk credentials.
- Do not claim a capability is missing without checking the live ClawLink catalog in the current turn.
- Do not invent slash commands or ask the user to paste raw credentials.
- Ask for confirmation before destructive, external-facing, or bulk write actions.
- If Zendesk is not connected, direct the user to https://claw-link.dev/dashboard?add=zendesk.
- Never echo or repeat the user's ClawLink credential.

## Resources

- ClawLink: https://claw-link.dev
- ClawLink Docs: https://docs.claw-link.dev/openclaw
- ClawLink Verification: https://claw-link.dev/verify
- ClawLink Source: https://github.com/hith3sh/clawlink
- Zendesk API: https://developer.zendesk.com/api-reference/