Help users with Shanghai government service questions using public Shanghai "一网通办" service-guide data. Use when the user asks about 上海办事, 一网通办, 办事指南, 去哪办, 哪个...
--- name: shanghai-service-guide description: Help users with Shanghai government service questions using public Shanghai "一网通办" service-guide data. Use when the user asks about 上海办事, 一网通办, 办事指南, 去哪办, 哪个部门, 线上办理, 线下窗口, 个人事项, 法人事项, or wants to identify the right Shanghai department, service item, online/offline path, or next step for a described need. --- # 上海办事指南 ## Overview Use this skill to map a user's Shanghai service need to likely municipal departments and public service items. Prefer the bundled reference data first; browse the official site only when the local data is insufficient or the user needs current policy confirmation. ## Workflow 1. Identify the user's role: - `个人` for residents, household registration, certificates, social security, medical insurance, housing, travel, public services, or personal permits. - `法人` for companies, organizations, licenses, filings, annual inspection, tax, investment, trade, construction, intellectual property, or employer services. - If unclear, search both and say which role each result belongs to. 2. Extract keywords from the request: - Business object, action, certificate/license/material, life event, industry, department clue, and online/offline preference. - Normalize synonyms, for example 公司/企业 -> 法人, 户口/落户 -> 户籍, 医保 -> 医疗保障, 市场监管/营业执照 -> 市市场监管局. 3. Search local references: - Start with `references/index.md` for department and common keyword orientation. - Use `references/service_items.jsonl` for exact item records. Search with `rg` over Chinese keywords and department names. - Always also search `references/required_items.json` and `references/required-items.md`; these are user-specified must-include item names that may not appear in the public municipal item-list API. - Use `references/departments.json` to expand department abbreviations to official names and codes. 4. Return 1-5 candidates ranked by fit. For each candidate include: - Department - Role (`个人` or `法人`) - Main item and subitem - Item type - Whether online handling appears available (`st_net`) - Official guide candidate URL - Plain next step 5. Handle uncertainty explicitly: - If fewer than two strong keyword matches exist, ask one clarifying question or present low-confidence candidates. - If multiple departments plausibly apply, group by department and explain the distinguishing clue. - For time-sensitive policy, materials, windows, fees, or eligibility, tell the user to verify on the official "一网通办" page or call Shanghai government service hotline 021-12345. ## Data Files - `references/index.md`: compact human-readable index and examples. - `references/service_items.jsonl`: one normalized service item per line. Key fields include `department_name`, `department_short_name`, `department_code`, `role`, `item_name`, `subitem_name`, `item_type`, `st_net`, `item_id`, `item_code`, `source_url`, `guide_url`, and `detail_status`. - `references/departments.json`: municipal department names, short names, and codes. - `references/required_items.json` and `references/required-items.md`: user-specified required item names. Use these as coverage guarantees, but distinguish `official_status=matched` from `official_status=needs_verification`. ## Response Rules - Do not claim a service can definitely be completed online; say "公开事项数据标记为可网上办理" when `st_net` is `是`. - Do not invent required materials, deadlines, fees, or window addresses if the local record lacks detail. - Always include at least one official source URL for actionable recommendations. - For required items with `official_status=needs_verification`, say the item is included as a required alias/name but was not found in the current public municipal item-list dataset; ask the user to verify on "一网通办", "随申办", or 021-12345 before acting. - Keep answers practical: department first, then matching matters, then next steps. - Remind users that current official pages and 021-12345 are authoritative for final eligibility and processing details. ## Refreshing Data Use the scripts only when the user asks to refresh or rebuild the data: ```bash python3 scripts/fetch_zwdt.py --output references/raw_items.json python3 scripts/normalize_data.py --input references/raw_items.json --output references/service_items.jsonl python3 scripts/build_reference.py --input references/service_items.jsonl --output-dir references python3 scripts/validate_data.py --items references/service_items.jsonl --departments references/departments.json ``` The fetcher uses public pages and APIs only, does not log in, and does not submit government service forms.
don't have the plugin yet? install it then click "run inline in claude" again.