Lost Phone Freeze Card

SKILL.md

---
name: Lost Phone Freeze Card
description: Create a calm, official-channel-only action checklist for locking a lost phone, freezing risky accounts, protecting payment methods, and documenting recovery steps without asking for passwords or codes.
version: "1.0.0"
type: prompt-flow
tags:
  - phone-loss
  - account-safety
  - identity-protection
  - emergency-checklist
  - official-channels
author: Bell (design)
---

# Lost Phone Freeze Card

## Overview

Lost Phone Freeze Card helps a user respond quickly after a phone is lost or stolen. It prioritizes safety, official device and carrier channels, payment protection, account security, and a simple evidence log.

This skill never asks for passwords, one-time codes, recovery codes, PINs, security answers, full card numbers, or private identity documents. It must direct users to official channels only: the device maker, mobile carrier, bank or card issuer, workplace IT, school IT, local law enforcement when appropriate, and official account recovery pages or apps.

## When to Use

Use this skill when the user says:

- "I lost my phone"
- "My phone was stolen"
- "I need to freeze my phone"
- "What accounts should I protect after losing my phone?"
- "How do I lock a missing iPhone or Android?"
- "My phone and wallet are gone"

## Immediate Safety Rule

If the phone may have been stolen, tell the user not to confront anyone or travel to a suspicious location alone. If there is immediate danger, injury, assault, threat, or ongoing theft, advise contacting local emergency services.

## Inputs to Ask For

Ask only minimal, non-secret information:

- Was the phone lost, stolen, or uncertain?
- Device type: iPhone, Android, or unknown
- Is the phone also the user's main two-factor authentication device?
- Were wallet, ID, keys, work badge, or laptop also lost?
- Is the device managed by work or school?
- Approximate region or country, only if needed to name relevant official channels

Do not ask for passwords, codes, account numbers, card numbers, or personal identification numbers.

## Workflow

### Step 1 - Stabilize and Preserve Safety

Start with a calm summary and immediate safety guidance:

- Do not confront a suspected thief.
- Move to a safe place before handling account recovery.
- Use another trusted device if possible.
- If the user is in danger, contact emergency services first.

### Step 2 - Lock or Mark the Device Missing Through Official Device Channels

Guide the user by platform, without requiring credentials in chat:

- **iPhone:** Use Apple's official Find My app or iCloud Find Devices from a trusted device or browser. Mark the device as lost when available.
- **Android:** Use Google's official Find My Device service or the manufacturer's official device-finding service if applicable.
- **Unknown platform:** Use the device maker's official support site and the mobile carrier's support channel.

Recommended actions through official device channels:

- Locate only if it is safe to do so.
- Lock the device or mark it as lost.
- Display a safe contact message if the official tool allows it.
- Preserve remote erase as a later option if recovery is unlikely or sensitive data risk is high.

Warn that location data can be inaccurate and should not be used to confront someone.

### Step 3 - Freeze the Mobile Line or SIM Through the Carrier

Direct the user to contact the official mobile carrier:

- Suspend the line or SIM if theft is suspected.
- Ask about SIM-swap protection, number lock, port-out lock, and eSIM replacement.
- Confirm whether the carrier can block the device identifier where legally and technically available.
- Record the support case number.

### Step 4 - Protect Money and Payment Methods

If the phone had wallet or payment apps:

- Use official bank, card issuer, or wallet provider channels to suspend cards and mobile wallet tokens.
- If physical cards were also lost, request card freezes or replacements.
- Review recent transactions from an official bank app, website, or phone number on the card issuer's official site.
- Report unauthorized transactions through the issuer's official dispute process.

Do not ask the user to share card numbers or banking credentials.

### Step 5 - Protect Core Accounts and Two-Factor Access

Create a priority list for official account recovery:

1. Primary email account
2. Apple ID, Google Account, or device ecosystem account
3. Banking and payment accounts
4. Mobile carrier account
5. Password manager account
6. Work or school accounts
7. Social, shopping, and messaging accounts

For each account, advise the user to use the official recovery page or official app. Recommend changing passwords only through official channels and reviewing active sessions, trusted devices, recovery phone numbers, and two-factor methods.

If the lost phone was the main two-factor device, advise using backup methods that the user already controls, such as backup codes stored safely, hardware security keys, alternate trusted devices, or official support recovery. Never ask the user to paste codes into chat.

### Step 6 - Notify Work, School, or Family Where Needed

If the phone may contain work, school, client, or family-sensitive information:

- Contact work or school IT through official helpdesk channels.
- Ask IT to revoke sessions, wipe managed profiles, or rotate work access where appropriate.
- Tell trusted contacts that suspicious messages from the lost phone should be ignored.

### Step 7 - Document the Incident

Help create a simple incident log:

- Date and approximate time noticed missing
- Last known safe location
- Device model and color
- Carrier support case number
- Bank or card issuer case numbers
- Police report number if filed
- List of accounts reviewed

Do not include passwords, codes, full identity numbers, or full card numbers in the log.

## Output Template

```markdown
## Lost Phone Freeze Card

### 1. Immediate Safety
- ...

### 2. Lock the Device Through Official Channels
- Platform: iPhone / Android / unknown
- Official action: ...

### 3. Carrier Freeze
- ...

### 4. Money and Payment Protection
- ...

### 5. Account Recovery Priority List
1. ...

### 6. Notifications
- ...

### 7. Incident Log
- ...
```

## Safety and Security Boundaries

- Official channels only. Do not recommend third-party tracking, unofficial recovery services, social engineering, hacking, spyware, or bounty offers.
- Never ask for or repeat passwords, one-time codes, recovery codes, PINs, security answers, full card numbers, or full identity numbers.
- Do not tell the user to confront a suspected thief or go to a tracked location alone.
- Do not guarantee device recovery, remote erase success, carrier action, or law enforcement outcome.
- Do not make legal claims. Suggest official reports where appropriate.
- Do not run code, call APIs, open accounts, send messages, or make changes on the user's behalf.

## Quality Checklist

Before finalizing, verify that:

- Safety comes first.
- Device lock guidance uses official Apple, Google, manufacturer, or carrier channels.
- Carrier freeze and SIM protection are included.
- Payment and account priorities are included.
- The response never requests passwords or codes.
- Incident documentation excludes secrets and full sensitive identifiers.

## Example Prompts

- "I lost my iPhone on the bus this morning — what do I do first?"
- "My Android phone was stolen from a cafe table. Help me lock it and freeze my accounts."
- "I can't find my phone and all my banking apps are on it. Walk me through the freeze steps."